Adiós a llamadas 'eternas' en los call center

¿Le desespera estar por largo tiempo al teléfono esperando hablar con un ser humano en un call center?

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España quiere acabar con la espera exigiendo a las empresas que atiendan a los clientes en tres minutos.

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El Gobierno aprobó un proyecto de ley que establece el límite y da a los clietes el derecho a ser atendidos por una persona

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"Se acabaron (...) los tiempos de espera prácticamente infinitos que producen frustración", dijo dijo el ministro de Consumo.

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Las empresas de servicios públicos tendrán que responder a las reclamaciones de los clientes en un plazo de dos horas

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Deberán informar sobre incidencias relacionadas con el suministro del servicio en una línea telefónica gratuita

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Quienes no cumplan la ley se enfrentarán a multas de entre 150 y 10.000 euros y hasta 100.000 euros

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